# Support Ticket

## How to Access Tickets

![](https://3621714085-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQdiwjdAaMBpDtolO59Ll%2Fuploads%2FJQYkraBtOQAqeER3wptE%2Flist%20ticket.png?alt=media\&token=8b5a116a-9463-4117-843d-7b4f0ff7a5c4)

Click on 'Tickets' from the menu on the dashboard

## Create New Ticket

![](https://3621714085-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQdiwjdAaMBpDtolO59Ll%2Fuploads%2FqLe9ZBIRhP5ZQkHu0Jxw%2Fopen%20ticket.png?alt=media\&token=8420bef6-025f-418f-9824-0827e060adc9)

To create a ticket, click on 'New tickets', then fill up the complaint with a title, category, priority and then your message describing the issue you're facing.

Upon creating a ticket, you can choose one of the following categories: 

* Support - Tickets created for our technical team to verify integration, issues, troubleshoot etc. 
* Billing - Tickets created to our admin and operations stuff to verify billing or subscription information etc. 
* Sales - to contact our sales team, if in need for a quotation, upgrade etc.

## Open Tickets

![](https://3621714085-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQdiwjdAaMBpDtolO59Ll%2Fuploads%2FelCGrS5QDwYBWTn8N7xS%2Fticket%20general.png?alt=media\&token=02324d86-461a-42cf-b41d-4714ef5b188d)

To find the recently opened or existing tickets, click on 'My tickets', you can click on the title of the ticket to view the ticket details with the replies. You can also view the status of the ticket and the last updated time.